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Knowledge Base

[Bulk Archived] Verifying ODBC connectivity to the VMware vCenter Site Recovery Manager database (1037438)

Last Updated: 3/20/2024Categories: TroubleshootingTotal Views: 16928Language:
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Symptoms

When performing a installation or upgrade of a SRM server you may experience the following:

The SRM Service fails to start with the error:

Failed to start service

The vmware-dr.log contains the event:

[2009-06-18 16:28:27.184 01972 error 'App'] Application initialization error: Could not initialize Vdb connection: ODBC error: (28000) - [Microsoft][SQL Native Client][SQL Server]Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'.

The vmware-dr.log contains errors similar to:

2012-03-06T15:30:20.487-06:00 [07656 info 'Default'] Intializing the DBManager
2012-03-06T15:30:20.534-06:00 [07656 error 'Vdb'] Connection: Could not connect to database: -1
2012-03-06T15:30:20.534-06:00 [07656 warning 'Default'] DBManager error: Could not initialize Vdb connection: ODBC error: (28000) - [Microsoft][SQL Server Native Client 10.0][SQL Server]Login failed for user 'PARKWAY\PRDVIC$'.
2012-03-06T15:30:20.534-06:00 [07656 error 'Default'] Application initialization error: Could not initialize Vdb connection: ODBC error: (28000) - [Microsoft][SQL Server Native Client 10.0][SQL Server]Login failed for user 'PARKWAY\PRDVIC$'.
2012-03-06T15:30:20.534-06:00 [07700 info 'Default'] [serviceWin32,464] vmware-dr service stopped

Cause

This issue typically occurs when there is an issue with the SRM server communicating with a Microsoft SQL server

Resolution

To verify ODBC connectivity to the VMware vCenter Site Recovery Manager database:

Verify if the system DSN is configured to connect to the right SQL instance and that it points to the SRM database.

Ensure that the ODBC connection is 32-bit.

On a 32 bit machine, click Start > Programs > Administrative Tools > Data Sources (ODBC).

On a 64 bit machine, browse to C:\Windows\System32 and click odbcad32.exe.

Ensure the appropriate credentials are used to access the database.

The SRM database can reside either on the same machine where the SRM is installed or on a remote host. If the database is hosted remotely, SQL authentication must be used.

Test if ODBC connectivity is successful.

Note: There is an option to test connectivity to the database when you edit the DSN or reconfigure.

Note: In some cases you may also need register new database account credentials with the new DSN. Run the following from a command tool on the SRM server:

installcreds.exe -key db:new_SRM_DSN -u Admin_user

For more information on this procedure, see Migrating an SRM server to run on a different host (1008426)

Related Information

Migrating an SRM server to run on a different host

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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Related Products:

VMware vCenter Site Recovery Manager

Related Versions:

VMware vCenter Site Recovery Manager 5.5.x

VMware vCenter Site Recovery Manager 5.1.x

VMware vCenter Site Recovery Manager 5.0.x

VMware vCenter Site Recovery Manager 4.1.x

VMware vCenter Site Recovery Manager 4.0.x

VMware vCenter Site Recovery Manager 1.0.x

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